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Ordering FAQ

Do I Have To Pay VAT / Sales Tax?

We do not add any additional charges or taxes in China. Possible additional costs to you may include:
- Bank transfer charges,
- Paypal money upload charges,
- If you are re-selling (or drop-shipping) goods from Newchic, Please ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country

Why Was My Order Cancelled And My Payment Refunded?

Possible reasons for refunding money:
- PayPal account name and address does not match your order's shipping address, and there was no response when we contacted you.
- The products you ordered were out of stock, if we cannot contact you in 5 days after we receive your payment, we will refund for you.

Where's my order?

If your estimated delivery date has passed and you haven’t received your order, just send us an email and we can help you further.

Before you contact us you should check these things:

-Check your email and find the tracking number with the link to check it

-Go to your "Account" and check if the adress you wrote is correct

-Check if you received a notification at your adress to pick up your stuff, it could be at the post office
-Check if your neighbour received your packet with your name
 
After doing this and not finding it, please send your Order Number to our customer service

Before we ship your order, we conduct a strict Quality Control checks and testing in order to Ensure your product's quality prior. The processing time varies by location, depending on the specification of the product.
All orders receive an email with tracking conformation of the shipment.
In case of any question and unexpected delay you can always contact with our customer service.